Frequently Asked Questions
Find answers to some of the most frequently asked questions below. If you can’t find what you’re looking for, feel free to send us a message using the form at the bottom of the page.
About Us
Elm Academy is an online test preparation company that provides high-quality material to help young students and their parents prepare for standardized testing.
We are an American company based in Los Angeles, California.
Our Courses
Our courses are entirely online, and there is no course instructor. There are instructions and guides included in the course to help you navigate your way through it with your child.
Lessons include text, image, and audio based materials. Tests and quizzes are timed and interactive. Each section of the course can be accessed as many times as you like. This format allows you to work with your child whenever and wherever you want.
As our courses are entirely online, you will be able to access them immediately after purchase. As soon as the purchase is complete, you can access your account by clicking on “My Account” in the top menu. You will also receive an email with your login information should you need to log in again at a later time or from another device. All course content can be accessed at any time through your account.
This all depends on your pace. We recommend spacing out your study sessions and preparing over a longer period of time, especially with younger children. However, we also understand that sometimes you don’t have the luxury of being able to prepare that far in advance. Our courses include recommended study schedules for you, whether you’re preparing a month in advance or the day before.
Whether you have questions about a specific quiz question or need help logging in to your account, you can contact us at any time at support@elmacademyprep.com
Payment
We accept all major credit cards and use Stripe to process our credit card payments. You also have the option to pay with PayPal. Elm Academy does not store or collect your payment details. That information is processed directly by Stripe and PayPal. You can read more about payment security under the Payments section of our Privacy Policy.
Just one. There are no recurring charges or membership fees on our website. Simply purchase the course you need with a one-time payment. You won’t be charged again after that.
While we believe in the quality products we provide, we understand that there is always the possibility that you won’t be satisfied with your purchase. If you request a refund, we would be happy to help on a case-by-case basis. You can read more about our refund policy here.
Have More Questions?
Send us any other questions you have using the form below, and we’ll get back to you as soon as possible.